Privacy Policy - Vettly

At Vettly ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content moderation API, website, and related services (collectively, the "Service").

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Account Information: When you register for an account, we collect your name, email address, password, and company information.
API Usage Data: We automatically collect information about how you use our API, including request timestamps, endpoints accessed, latency, and payload sizes. We do not store the actual content (images, text, videos) sent for moderation unless explicitly enabled by you for debugging or improving accuracy.
Payment Information: We use third-party payment processors (like Polar/Stripe) to handle payments. We do not store your full credit card information on our servers.
Technical Data: We collect IP addresses, browser types, device information, and operating system data for security and analytics purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our API services.
To process transactions and manage your subscription.
To detect and prevent fraud, abuse, and security incidents.
To communicate with you about product updates, security alerts, and support messages.
To analyze usage patterns and optimize system performance.

3. Data Retention and Storage

We retain your account information for as long as your account is active or as needed to provide you services. API logs are retained for 30 days to allow for debugging and reporting, after which they are permanently deleted or anonymized. You can request earlier deletion of your data by contacting support.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing).
Legal Requirements: If required by law or in response to valid requests by public authorities.
Business Transfers: In connection with a merger, sale of company assets, or acquisition.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access and receive a copy of your personal data.
The right to rectify or update inaccurate data.
The right to request deletion of your personal data ("right to be forgotten").
The right to restrict or object to processing.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at:

[email protected]